Refund & Cancellation Policy

We aim to keep cancellations simple and fair. The terms below apply to all bookings unless a specific promotion states otherwise.

You may cancel free of charge up to 24 hours before your scheduled pickup time and receive a full refund of any prepaid amount.

Cancellations made within 24 hours of pickup may incur a charge of up to 100% of the fare, as resources and the driver are already committed.

To cancel, reply to your confirmation email or contact our 24/7 support with your booking reference. Cancellation is effective once we confirm it.

If passengers do not appear at the pickup point within the agreed waiting time and without prior notice, the booking is treated as a no-show and is non-refundable.

Need to change rather than cancel? We'll happily amend your time, date or destination where possible at no penalty, subject to availability and any price difference.

Approved refunds are issued to the original payment method. Processing typically takes 5–10 business days depending on your bank or card provider.

Refunds are not available for completed journeys, no-shows, or where cancellation terms above apply. Promotional or non-refundable fares are clearly marked at booking.

For refund requests or questions, contact [email protected] or our contact page.