Privacy Policy

Batman Transfer ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy applies to all bookings made through our website, phone or partner agencies, and complies with the EU GDPR and Turkish KVKK.

We collect the information you provide and information generated through your use of our service:

• Booking details: name, email, phone number, pickup and drop-off locations, date, time, passenger count and flight number.
• Payment data: processed securely by our payment provider; we do not store full card numbers.
• Technical data: IP address, device and browser type, and usage analytics via cookies.

We use your data to:

• Operate, confirm and manage your transfer
• Send booking confirmations, reminders and service updates
• Provide 24/7 customer support
• Process payments and prevent fraud
• Improve our website and services

We rely on contract performance, legitimate interest and your consent as lawful bases for processing.

We share data only as necessary to deliver your transfer — for example with the assigned driver and, where applicable, partner agencies. We may disclose data to comply with legal obligations. We never sell your personal data to third parties.

We use essential cookies to operate the booking engine and analytics cookies to understand usage. You can control cookies through your browser settings; disabling essential cookies may affect functionality.

We apply technical and organisational measures — including encryption in transit (HTTPS) and access controls — to protect your data against unauthorised access, loss or misuse.

Under GDPR/KVKK you have the right to access, rectify, erase, restrict or object to the processing of your data, and to data portability. To exercise these rights, contact us at [email protected].

We keep booking and financial records only as long as necessary for the purposes described and to meet legal and accounting obligations, after which data is securely deleted or anonymised.

We may update this policy from time to time. The "last updated" date above reflects the latest revision. Material changes will be communicated where appropriate.

For any privacy enquiry or to exercise your rights, contact us at [email protected] or via our contact page.