TERMS AND CONDITIONS

Booking and Reservation Terms:

By confirming your online reservation, you (the customer) agree to enter into a contract with BATMAN HOLIDAYS TURİZM SEY. İNŞ. İMALAT İTH. İHR. TİC. LTD. ŞTİ (BATMAN HOLİDAYS Transportation Tourism Trade Construction Import Export Limited Company (referred to as "us" or "we") and accept the following terms and conditions:

1. Data Protection:

We are committed to safeguarding your personal information. We have implemented security measures to protect the data you provide. By law, we are required to share reservation details (pickup and drop-off points, time, date, number of passengers) and passenger names with the Turkish Ministry of Transport and Turkish traffic police. Your personal contact information will not be disclosed to any external parties.

2. Confirmation of Booking:

Upon confirmation of your booking on our website, you will receive a confirmation email. Please verify all details, including flight information, times, dates, and hotel details for accuracy. We dispatch drivers based on the information provided at the time of booking. It is crucial that we can reach you via email or phone in case there are any discrepancies in the details you provided.

3. Cancellation:

You may cancel your reservation by email, phone, or SMS/WhatsApp. Cancellation is free, but we kindly request adequate notice to avoid any disruption to our operations and inconvenience to other customers. Repeated last-minute cancellations or no-shows may result in future bookings being refused.

4. Amendments:

We allow free amendments to your reservation, such as changes to date, time, or hotel. Additional charges may apply only if there are changes to the vehicle type or destination/resort.

5. Payment for Marmaris / Icmeler

Our website does not process online payments. for Marmaris and Icmeler regions We will contact you via WhatsApp the day after your arrival to arrange payment at your hotel. Full payment for the reservation will be collected in cash upon at your hotel, and a payment receipt will be send to your email and via WhatsApp. For return transfers, both journeys must be paid upon arrival. This ensures your booking and guarantees our service for your return journey, preventing alternative transportation.

Payment for others regions: Please be aware that we do not accept payments through our website, and we do not offer any card payment options.

Upon your arrival at the destination, our driver will collect the full payment for your reservation in cash. Following this, we will send you a payment receipt via WhatsApp and email for your records.

In the case of a return journey booking, we request full payment for both journeys upon your arrival. This approach is taken to secure your booking with us and to prevent any last-minute changes, ensuring you don't accidentally opt for alternative transportation options or the coach/shuttle bus service included in your package holiday.

6. Accepted Currencies:

We accept British Pounds £, Euros €, US Dollars $, and Turkish Liras ₺. Please note that when paying in British Pounds £, we only accept Bank of England notes. Notes issued in Scotland, Northern Ireland, Isle of Man, the Channel Islands, or Gibraltar are not accepted abroad.

7. Additional Requests:

While we aim to accommodate additional requests, we cannot guarantee them. Specific requests that may impact your transfer (e.g., bringing a wheelchair, oversized luggage, address notes, additional passengers) must be communicated in advance via email or WhatsApp / phone.

8. No-Show Policy:

Customers who do not appear at the pre-booked date and time are considered 'no-shows.' As we do not require advance payment at the time of booking, we rely on your punctual arrival. If you miss your departure transfer due to a no-show, refunds will not be provided.

9. Flight Delays:

We monitor flight progress online before dispatching our vehicles. Additional charges will not be imposed for transfer changes caused by flight delays. However, please note that check-in desks close at the originally scheduled time, so we cannot delay transfers beyond the pre-arranged pick-up time.

10. Vehicle Type:

We make every effort to provide the reserved vehicle type but may substitute it when necessary. We will always send an upgraded or larger vehicle to ensure seating for your group. Vehicle type changes are infrequent and occur due to unforeseen circumstances like vehicle breakdowns, flight delays/diversions, last-minute customer changes, and emergencies. We will notify you in advance if a vehicle type change is required.

11. Child/Baby Seats:

Universal baby/child seats are available at no extra cost. The first reserved seat is guaranteed; additional seats are on a request-only basis. We strive to provide all reserved seats, but factors like flight delays, vehicle limitations, and high demand may affect availability. Group 0 seats (0 to 6 months) are not provided; customers may bring their own. It is the customer's responsibility to configure the provided seat for their child's age group.

12. Luggage:

Each passenger can bring one regular-sized suitcase and one small cabin bag if the vehicle is at full capacity. Oversized luggage, prams, wheelchairs, sports equipment, and mobility scooters may require an additional vehicle, incurring extra charges. We accommodate larger items at no extra cost if space permits, but advance booking of larger vehicles is recommended to avoid disruption and unexpected costs. Customers should inspect their luggage before loading and ensure it is taken from the vehicle at the end of the transfer.

13. CCTV/Security Systems:

Our vehicle fleet is equipped with GPS tracking and camera systems for safety. These systems do not record audio and are used to protect passengers and drivers.

14. Refreshments:

Complimentary soft drinks are provided in all our vehicles.

15. Soiling/Damage:

Customers causing significant soiling or damage to our vehicles will be charged for cleaning or repairs. Smoking is not allowed, and drivers may stop at suitable locations for restroom

Dmarıs Bay Hotel